Privacy Policy

Last Updated: June 23, 2026

Introduction

At GoSwedish, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, share and safeguard your information when you visit our website, contact us, book lessons or purchase online Swedish language lessons through goswedish.online.

1. Business and Contact Details

GoSwedish is operated by:

ALEKSANDRA GAKOVIĆ PR AGENCIJA ZA STRANE JEZIKE GO SWEDISH BEOGRAD Registered office: Vodovodska 2. deo 40d, Belgrade, Serbia Company registration number: 65401177 Tax identification number (PIB): 111425949 Business activity: Other education Business activity code: 8559 Website: https://goswedish.online Email: [email protected] Phone: +381 64 046 82 66

2. Information We Collect

2.1 Information you provide to us

When you contact us, book lessons or complete a purchase, we may collect the information needed to respond to your inquiry, provide the service and process your order. This may include:

Name and surname
Email address
Phone number, where provided
Billing details
Selected lesson, course or package
Booking and scheduling information
Order status and payment status
Message content and other information you choose to send us

2.2 Usage data

When you visit our website, certain technical information may be collected automatically, such as IP address, browser type and version, pages visited, time and date of visit, time spent on pages, referring website and similar usage information.

2.3 Cookies

We use cookies and similar technologies to help the website function properly, improve user experience and understand how visitors use the website. You can manage cookie preferences in your browser settings.

3. How We Use Your Information

We use personal data for the following purposes:

To respond to inquiries about Swedish language lessons
To process orders and payment status information
To organise, book and deliver online lessons
To send order confirmations and service-related messages
To handle cancellations, rescheduling, complaints and refund requests
To provide customer support
To improve our website, services and user experience
To comply with accounting, tax, legal and regulatory obligations
To protect the security of the website, payment process and our services

4. Card Payments and Transaction Security

Card payments on this website are processed through Raiffeisen Bank / RaiAccept.

GoSwedish does not store full card numbers, CVV codes or sensitive card authentication data on its website or systems.

During card payment, the payment page or payment frame may be provided by Raiffeisen Bank / RaiAccept and the relevant card schemes. Payment and transaction data is processed by the payment processor for the purpose of authorising, completing and confirming the payment.

5. Data Sharing

We do not sell, trade or rent your personal data to third parties.

We may share only the information necessary to provide the service, complete your purchase, meet legal obligations or maintain the website with relevant service providers, such as:

Website hosting and maintenance providers
WooCommerce, WordPress and website service components
Email delivery and communication services
Payment processors and banks used for card payments
Accounting, tax or legal support where required
Analytics services, where used

These providers may process data only for the relevant service purpose and in accordance with applicable obligations.

6. Data Security

We apply reasonable technical and organisational measures to protect personal data, including SSL encryption for data transmission, secure hosting, access controls, security updates and monitoring.

However, no method of transmission over the internet or electronic storage is completely secure. While we work to protect your data, we cannot guarantee absolute security.

7. Data Retention

We keep personal data only for as long as necessary for the purpose for which it was collected, including providing lessons, handling support or complaints, processing refunds, meeting accounting and legal obligations, and protecting legitimate business interests.

Order, invoice, communication and lesson-related records may be retained for the period required by applicable accounting, tax and legal rules. Inquiry data may be retained for as long as needed to respond to the inquiry and maintain a reasonable service history.

8. Your Rights

Under applicable data protection laws, you may have the right to access your personal data, request correction of inaccurate data, request deletion where legally possible, object to certain processing, request restriction of processing, request data portability, or withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us at [email protected].

9. Cookies and Tracking Technologies

We use cookies to support website functionality, remember preferences, understand website usage and improve performance. Some cookies are essential for the website to function properly.

If analytics tools such as Google Analytics are used, they may collect usage information through cookies or similar technologies. You can manage or block cookies through your browser settings. Please note that disabling cookies may affect website functionality.

10. Children’s Privacy

Our website is not intended for children under the age of 16 without involvement of a parent or guardian. If you are a parent or guardian and believe that a child has provided us with personal data without appropriate consent, please contact us at [email protected].

11. International Data Transfers

Your personal data may be transferred to or processed in countries outside your country of residence, including Serbia, the European Union or other locations where our service providers operate. Where required, we take steps to ensure that such transfers comply with applicable data protection rules.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, payment process or legal requirements. Any changes will be posted on this page with an updated “Last Updated” date.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle personal data, please contact us:

Email: [email protected] Phone: +381 64 046 82 66 Website: https://goswedish.online/contact/

14. Governing Law

This Privacy Policy is governed by the laws of Serbia, unless mandatory data protection rules provide otherwise.